Insurance and damage handling when moving
How we protect your belongings during the move
We work with full liability insurance. If damage occurs during transport, in the case of major damage we record it in a report on site. The crew leader investigates on site, and if it is clear that we caused the damage, in the case of minor damage we aim to settle it on the spot. You don't have to argue with the movers or correspond afterwards.
In brief
- Full liability insurance (Central European Mutual Insurance Association), in Hungary and abroad.
- Minor damage: if we clearly caused it, we aim to settle it on the spot.
- Major damage: report on site, settlement under our insurance.
- 1 contact person on site: the crew leader; office: +36 30 999 8619.
What insurance do we work with?
We hold full liability insurance under the terms of the Central European Mutual Insurance Association (Közép-európai Kölcsönös Biztosító Egyesület). It covers moves in Budapest, across Hungary and abroad.
What happens if something gets damaged?
- You report it on site to the crew leader, who investigates it there.
- Minor damage: if it is clear that we caused it, we aim to settle it on the spot.
- Major damage: we draw up a report on site and then settle it under our insurance.
- Complaints can be raised with the crew leader on site; our office is also available by phone and e-mail: +36 30 999 8619, info@herkulestrans.hu.
| Case | Who handles it | What happens |
|---|---|---|
| Minor damage | Who handles it: the crew leader on site | What happens: if it is clear that we caused it, we aim to settle it on the spot |
| Major damage | Who handles it: the crew leader and the office | What happens: report on site, settlement under our insurance |
| Complaint | Who handles it: the crew leader on site, then the office | What happens: +36 30 999 8619, info@herkulestrans.hu |
What does the law say about damage caused during a move?
Legally, a move is a contract of carriage, governed by the Hungarian Civil Code (Act V of 2013, Sections 6:257–6:271). The carrier is liable for the loss of or damage to the goods entrusted to it from takeover until delivery, unless the damage was caused by an unavoidable event outside its control or by the inherent nature of the goods. This is why we work with full liability insurance and why we record larger damage in a report on the spot: the report is the basis of the claim. If you cannot reach an agreement with a moving company, as a private individual you can turn free of charge to the Budapest Arbitration Board. So far we have never needed this: disputed cases are settled by the foreman on site.
How do we prevent damage?
- We work with a permanent crew that has been the same for many years.
- Furniture is secured in the cargo hold; fragile items, pictures and electronics are packed separately in bubble wrap and corrugated cardboard.
- In rain and snow we protect the furniture with film; the move goes ahead.
- We always bring tools for disassembling and reassembling furniture.
- On request we do the complete packing and unpacking.
What can you do for a safe move?
- Point out valuable, fragile or special items (piano, safe, artwork) at the survey: we give an individual transport solution and price for these.
- If you pack yourself, mark fragile items separately on the box.
- Take documents, jewellery, cash and medication with you personally.
Related pages: Moving in Budapest, Piano Moving, Valuables and fine art transport.
This is how a damage-free move works
Step 1
Point out valuable and fragile items at the survey.
Step 2
Packing and securing in the cargo hold, with film and corrugated cardboard.
Step 3
If damage does occur, tell the crew leader on site.
Step 4
Minor damage: if it is clear that we caused it, we aim to settle it on the spot.
Step 5
Major damage: report on site, settlement under our insurance.
Request a free quote, with a preliminary on-site survey, no obligation.
Frequently asked questions about insurance and damage handling
Does Herkules-Trans pay compensation if furniture is damaged?
We work with full liability insurance. If damage occurs during transport, in the case of major damage we record it in a report on site. The crew leader investigates on site, and if it is clear that we caused the damage, in the case of minor damage we aim to settle it on the spot. You don't have to argue with the movers or correspond afterwards.
Do I need to take out separate insurance for my move?
We work with comprehensive liability insurance. For items of special value, taking out separate insurance is recommended, by prior arrangement: please let us know in advance during the survey or when requesting a quote, and we will discuss the details.
Are my belongings insured on international moves too?
Yes, we hold full liability insurance for international moves as well.
Who do I need to deal with in case of damage?
With the crew leader on site. You don’t have to argue with the movers or correspond afterwards.
Which insurer provides your liability insurance?
We hold full liability insurance under the terms of the Central European Mutual Insurance Association (Közép-európai Kölcsönös Biztosító Egyesület).
How do you protect furniture during transport?
Furniture is secured in the cargo hold; fragile items, pictures and electronics are packed separately in bubble wrap and corrugated cardboard. In rain and snow we protect it with film; the move goes ahead.
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Insured moving: request a quote
With full liability insurance, in writing after a free on-site survey.